The City of Hoover E911 Communications Department is the first-line response for emergency services and disaster response. This important function helps route emergency responders in a timely manner and communicates important information between callers and responders before they arrive on the scene. Personnel are trained in quickly assessing a situation based on limited information; they help take control of a scene until it can be handed off to on-site responders. They truly are the first-line of first-line responders.