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Animal Control

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1. Do you knock on owners doors to let them know they have an animal running at large?

No, unless there has been a previous contact with the owner by animal control.

2. Do you remove wild animals from my attic?

We generally only remove wild animals from the area or assistance in removing wild animals from inside your home.

3. Does the City of Hoover have a leash law?

Yes, your pet must be on a leash attached to the hand of the owner or person in charge unless contained by perimeter boundaries such as above ground or under ground fencing.

4. How do I file a complaint about a barking dog?

Barking dog complaints are handled through the Court Magistrate. For more information, see our Animal Complaints webpage.

5. Is there a list of City of Hoover ordinances regarding animals?

Yes, please view the list.

6. What do I do if a neighbors pet continually uses the bathroom on my lawn?

We encourage you to speak to your neighbor first. Most issues can be resolved in a neighborly fashion.

The City of Hoover Municipal Code Section 4-21b addresses defecation. If you continue to have a problem, you may file a complaint with the Court Magistrate. View more information on filing complaints .

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Beautification Board

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1. Contact the Board

Email: beautificationboard@hooveralabama.gov 

Mail: 100 Municipal Lane Hoover, Alabama 35216 

Committee Members: Louise Billings, Meredith Carpenter, Betty Daigle, Liz Elliott, Holly Fondots, Aimee George, Christine Hofmann, Carolyn Hudson, Jean Ingram, Sarah Johnson, Pat Lawley, Kristin Mathis, Ann McAdams, Patricia Naro, Sara Perry, Patrick Reed, Donna Townes, Charlene Young, Mary Saggus, Kelly Vinson, Susan Wilson

Beautification Board Facebook

2. FAQs

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3. Resources

Garbage & Recycling Services:
Please visit: http://www.hooveral.org/308/Garbage-Recycling

My Hoover Connect

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Building Inspections

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1. When is a building permit required?

A building permit is required for any construction that the total contract cost equals $1,000 or more and/or requires an inspection.  

2. What forms of payment are accepted?

Building Inspection currently accepts check or credit card in person only.  We do not offer payment online or over the phone.  

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Cable TV

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1. Which cable television companies currently provide service in the City of Hoover?

Companies that offer cable service throughout different areas of the City of Hoover:

Spectrum (Charter/Brighthouse) 

AT&T 

Please note that other many other non-cable television services are available to Hoover residents such as streaming and satellite services. These services do not fall under franchise agreements with the City of Hoover, therefore we do not maintain a list on our website. Please refer to the Hoover Chamber of Commerce or your favorite search engine to research all available options for television entertainment.

2. What services can I get from the cable companies in Hoover?

In addition to basic and expanded basic video programming services, the cable companies in Hoover offer premium channels, pay-per-view movies and events, digital cable services, high definition channels, on-demand programming, and cable modem internet access services.

3. How much does the cable company charge for cable services in Hoover?

Rates and fees vary depending on the cable company and their current pricing policies. When you subscribe to their services and, at least annually thereafter, the cable company should provide information to you about your services, how much they cost, and how to contact them to change services or inquire about their charges.

4. I’m having trouble with my cable services - how can I get them resolved?

Please try contacting your cable company first. Your cable company is required to restore cable service outages that affect large service areas within 24 hours after they receive their first notification of the problem. Troubles that impact small service areas or just one home might take longer. Of course, you will not really know the extent that the service area is affected so it is recommended that you call your cable company’s customer service number whenever a problem occurs.

5. How can I contact the cable company to request service or assistance?

Spectrum (Charter/Brighthouse)  Ph: 888-438-2427

AT&T U-Verse - 800-288-2020

6. My cable company is not providing good service and is not responding to my service needs - can the City of Hoover do something about that?

Yes, Hoover city staff can help resolve problems on a case-by-case basis. If the cable company is not able to resolve the problem in a timely manner, please contact the Hoover Cable Hotline, 205-444-7575, or use the link below to report a problem or concern to the City and we will work with the appropriate cable company to resolve such problems in a timely manner. My Hoover Connect

Report a Cable TV Sevice Problem at this link.

7. Why does Hoover let the cable companies keep raising their rates?

Hoover is exercising regulatory authority over basic rates, equipment, and service fees to the maximum extent allowed by federal law. Presently, by federal law, FCC Regulations, and FCC Orders and Proceedings, the City of Hoover is not permitted to regulate any rates for any cable television services, equipment, and/or fees in any way.

8. What are franchise fees and why do I have to pay them?

Franchise fees are fees that local governments charge an entity for their use of the public rights-of-way. As is the case in Hoover, franchise fees are typically computed as a percentage of the entity’s gross revenues within the local government’s jurisdiction. Thus, franchise fees are, in some respects, similar to business license fees. They differ, however, in that other area businesses do not disclose their license fee charges on customer statements and store receipts when a consumer purchases a good or service from that business. Cable companies are allowed by federal law to itemize their franchise fees on cable customer statements.

9. What is a franchise agreement?

A franchise agreement allows an entity, such as a cable company, to use the public rights-of-way under certain terms and conditions within a franchise area, such as Hoover city limits. Local governments typically enter into franchise agreements with utility, telecommunications, and cable companies. Franchise agreement terms and conditions vary significantly from one franchise agreement to another based on the company's needs and local government requirements.

10. Who regulates the cable companies - does the City of Hoover?

The City of Hoover has limited regulatory authority over the cable companies that operate here. Some of that authority comes from federal law. Other authority was stipulated within a franchise agreement that the City and each cable company entered into. Local government regulatory powers have, generally, diminished since the enactment of the Cable Consumer Protection and Competition Act of 1992 by the U.S. Congress. The “Telecommunications Act of 1996” has also placed limitations on local government regulatory powers, though, less specifically to cable operations. The State of Alabama Public Service Commission does not exercise any regulatory authority over cable companies within Alabama. The Federal Communications Commission (FCC) has significant regulatory authority over cable companies but limits its exercise of that authority to issues that are national in scope and to maintain consistency in the application of federal law. The FCC, generally, refers inquiries and complaints about local cable issues to local franchising authorities, such as the City of Hoover.

11. Why can’t city officials get some cable competition in Hoover?

City officials are doing everything possible to create an environment conducive to cable competition. Three cable companies have been authorized by the city to provide cable / video programming services throughout the entire Hoover city limits. To varying degrees, each of those companies has invested in the cable infrastructure and equipment needed to provide such services to various areas of Hoover. However, the presence of two or more service providers is not yet a reality to every Hoover home. Until that goal has been achieved, city officials will continue to take appropriate action to promote cable competition within our city to the extent allowed by federal laws and regulations.

12. Why do city officials allow a cable monopoly to exist in Hoover?

The City of Hoover does not have an exclusive, monopolistic arrangement with one cable company and Hoover’s city officials do not desire to have an exclusive deal with just one video programming service provider. Furthermore, federal law prohibits exclusive cable franchise agreements. Three companies, in fact, already have franchise agreements that allow them to provide cable services throughout the entire Hoover city limits.

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City Clerk

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1. Which City Council Member represents my area of Hoover?

The City of Hoover is not in districts. The Hoover City Council is elected at large. All seven council members represent the city at large.

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Events Planning

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1. How do I reserve Veterans Park on Valleydale for an event?

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2. What are the fees to hold an event at Veterans Park on Valleydale?

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Rental & Staffing Fees

3. Can we use volunteer staffing for police and EMS services?

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4. How do I reserve the banquet room at the Hoover Metropolitan Complex?

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5. How do I find out if a date is available for an event at the Hoover Metropolitan Complex banquet room?

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6. I am interested in hosting an event in Hoover, whom do I contact?

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7. How do I request closing a street in the City of Hoover for an event run or walk?

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Finance

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1. What are the historical bond ratings for the City of Hoover?

View information regarding the City of Hoover's bond rating

2. How can I get a copy of the Annual Comprehensive Report (ACFR)?

View the City of Hoover's financial reports.

3. How can I get a copy of the budget?

Access the City of Hoover's budgets.

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Garbage, Yard Debris & Recycling

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1. How do I establish garbage service for my new home?

If your home is new construction, contact a My Hoover Connect representative at 205-739-7311. They will instruct Waste Services of Alabama to deliver a trash and recycle bin to your home. They will also inform you of the days of collection and answer any questions you may have. If you have moved into an existing home, service has already been established at your address. You only need to call if you do not know the days of service or if the bins are damaged or missing.

2. Who do I call for limb, brush, large bulky items collection?

To be added to the list for a special collection, contact a My Hoover Connect Representative at (205-739-7311) or submit online using My Hoover Connect. You may also email us at myhooverconnect@hooveralabama.gov with any request.  Crews on the garbage trucks can sometimes gather small piles of limbs but in most cases it is best to inform us. Only debris generated by the homeowner will be collected. It is the responsibility of hired landscapers, tree services, roofers, remodeling companies, etc. to remove any materials/debris generated by their crews.

3. Will the garbage company pick up paint, paint cans, motor oil, pesticides and other hazardous waste?

No. They do not pick up hazardous waste. However, the city does host two annual Household Hazardous Waste Days in April and Sept each year. During this event, Hoover residents are allowed to bring items for disposal that normally are not accepted in their regular trash. Items such as paint, oil, old gas, many types of batteries, pesticides, etc. The dates of this event will be posted on the website as soon as it is finalized each year - usually in March.

Note: If you will bring paint to a solid and the can is completely dry, it can be placed with your regular trash. It must be completely dry with the lid off. You can speed up this process by adding cat litter, sand or sawdust.

4. Why was my trash or recycle bin not emptied?

There usually are five reasons your bin was not emptied: 

1. Not out on time (7:00 AM) 

2. Trash bin too heavy to lift 

3. Too far from street (no more than 5' from asphalt)

 4. Hidden from sight (shrubs, car, mailbox) needs to be seen coming from either end of street 

5. Bin is being blocked by vehicle parked on street

5. Who do I contact to have a broken or missing garbage or recycle bin replaced?

Submit your request through My Hoover Connect. You may also call a My Hoover Connect representative at (205-739-7311). Carts are owned by the garbage company and they are responsible for repairs and for replacing any damaged carts.  We will enter a request for new carts or replacement carts for you.   Email us at myhooverconnect@hooveralabama.gov as well and we will assist you in entering a request.   

6. Will my live Christmas tree be picked up at the curb?

Yes. You may place it at the curb on your normal scheduled collection day.

7. How do I prepare my yard waste for collection?

Tree trimmings, branches, shrub clippings, etc., must be no longer than six (6) feet. Place items directly on the curb. Do not place near fire hydrants, utility wires or boxes, vehicles or any place a boom truck would have difficulty manuevering. Do not mix other household items in with the brush pile. If the homeowner hires a professional landscaper or tree service, it is the responsibility of the homeowner to have the company employed haul off all debris generated.

8. How do I dispose of refrigerators, freezers, air conditioners and other appliances which have chlorofluorocardons (freon)?

Prior to contacting us for special collection, you will need to have the freon removed by a certified technician. The item must be tagged with a certification of removal. Once it has been tagged, you may contact a My Hoover Connect Representative at (205-739-7311), submit a request through My Hoover Connect or email myhooverconnect@hooveralabama.gov with your request and we will enter it for you. 

9. Which holidays will the garbage and recycling not be collected?

The six (6) holidays in which your service could be delayed are: 

1. July 4th
2. Labor Day
3. Thanksgiving Day
4. Christmas Day
5. New Years Day
6. Memorial Day

When one of these six holidays falls on the weekend, there will be no change in your garbage and recycling services. If your service day is on the Holiday, your home will be serviced only once that week.   

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Human Resources

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1. How do I apply for employment with the City of Hoover?

The City of Hoover accepts applications only for those jobs which are currently open. All applications are completed online through the city’s website.

2. Will the City of Hoover accept paper applications in addition to electronic applications?

No. The City of Hoover accepts online applications only.

3. What if I don't have access to a computer or need assistance?

The application can be accessed 24 hours a day, 7 days a week from any location that has internet access. You may also complete an application online during normal business hours in the City of Hoover Library located at 200 Municipal Lane. 

4. What are the guidelines for completing an application?

View guidelines for completing an application.

Application Guidelines

5. Do I have to complete a new application for every vacancy in which I am interested?

You do not have to enter all of your information each time you apply but must answer those questions that are specific to each particular job you are interested in and submit that application. When you first log on to the system, you will create a user ID and a password. The user ID and password will allow you to access your application at any time, from any place. You must receive a confirmation that you have applied for each job. If there is any question, please contact our office.

6. Can I attach documents to my application?

If your documents are in an acceptable electronic format, they may be attached with your submitted application. Please note that once your application is certified and submitted you cannot attach documentation to your application. If you neglected to attach supporting documentation to your application you must submit it directly to the Human Resources Office.

7. What types of documents should I submit with my application?

If specific documentation is required with your application for a particular position, the job posting will detail that information. Otherwise you may submit information such as resumes, cover letters, and letters of recommendation. Please note that resumes do not take the place of information required work experience and do not put “See Resume” anywhere on your application. Resumes are a supplement to an application, not a substitute.

8. Can I make a change to my application once I have completed it or do I have to complete a new one?

No, but you can update your personal information by logging into your account profile.

9. I have submitted my application. Now what?

Applications are reviewed in Human Resources in order to determine minimum qualifications. If a job requires a written examination it will be stated in the job posting and qualified applicants will be sent further instructions. Those applications that meet all minimum requirements are sent to the relevant hiring manager in the department for review. The hiring manager in that department reviews the qualified applications and determines which candidates will be selected for an interview. Unfortunately, due to the high volume of applications we receive, not all candidates will be contacted for interviews.

10. What if I forget my user ID or password?

Please follow the instructions to retrieve your user ID or reset your password after clicking on the following link:  https://team.icims.com/jobseekerhelp#password-reset  If you need further assistance, please call the Human Resources Department at 205-444-7549.

11. What about employment in education?

Our office is separate from the Hoover City Schools and we have no authority for teaching positions or other jobs in education. If you are interested in such employment please contact the Board of Education at 205-439-1000. Hoover City Schools

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Main

Show All Answers

1. How can I stay informed of City Events?

Take advantage of Notify Me and sign up for the categories of your choice.

2. Which City Council Member represents my area of Hoover?

The City of Hoover is not in districts. The Hoover City Council is elected at large. All seven council members represent the city at large.

3. How do I apply for employment with the City of Hoover?

The City of Hoover accepts applications only for those jobs which are currently open. All applications are completed online through the city’s website.

4. How do I establish garbage service for my new home?

If your home is new construction, contact a Public Works representative at 205-444-7543. They will instruct garbage company to deliver a trash and recycle bin to your home. They will also inform you of the days of collection and answer any questions you may have. If you have moved into an existing home, service has already been established at your address. You only need to call if you do not know the days of service or if the bins are damaged or missing.

5. Where is the nearest dog park?

Loch Haven Dog Park is located at 3469 Loch Haven Drive. See Find A Park on the Parks and Recreation Homepage for directions. Park Facilities

6. If I work and/or own a business in Hoover, do I qualify for membership to the Recreation Center?

You must reside in Hoover and provide current proof of residency (Name and Address on Bank Check, Lease Agreement, Driver's License or Current Utility Bill).

7. How do I reserve Veterans Park on Valleydale for an event?

To reserve Veterans Park on Valleydale for an event, please complete the Veterans Park on Valleydale Rental Request form and return to the Events office.

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Mayor

Show All Answers

1. How do I schedule a meeting with Mayor Brocato?

Contact the Mayor's Office at 205-444-7510.

2. How do I request the mayor for an appearance as a meeting, function, or special event?

Complete our Request for Appearance Form to request Mayor Brocato’s attendance at an upcoming meeting or special function. Request for Appearance Form

3. How do I request a media interview with Mayor Brocato?

Complete our Media Request Form to request a media interview with Mayor Brocato. You may also contact Public Information Officer, Melanie Posey at 205-444-7588.

Media Request Form

4. How do I submit a request for a proclamation or special document from Mayor Brocato?

Complete the Request for Recognition Form to request special recognition from the mayor. Request for Recognition Form

5. How do I report a complaint or concern?

Visit our Help Center to report a complaint or concern. Help Center

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Moss Rock Preserve

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1. What are the park hours for Moss Rock Preserve?

Moss Rock is open everyday from sunrise to sunset.

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Municipal Court

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1. What to expect in Court?

Your first court appearance date will be an arraignment which is an opportunity to enter a plea of guilty or not guilty. You will not have an opportunity to explain any defenses, extenuating circumstances, or other mitigating factors before entering a plea. The prosecutor will not be present for arraignments.

If you have a non-court required citation, you may opt to plead guilty and pay your citation prior to the court date at the court's payment window. If you have any questions about whether your case is court required or non-court required, speak with court staff.

Map

2. Can Hoover Court assist with Legal Advice?

The court office cannot provide legal advice. If you have a question concerning a legal aspect of your case, you must contact an attorney. If you are unsure about how to acquire an attorney, you may contact the Birmingham Bar Association at (205) 251-8006.

3. Can I pay by mail?

Cashiers' check and money orders are the only accepted payment by mail.  Payments must be received at least 24 hours in advance of your court date; we will not honor postmark dates. Late payments will not be accepted. The cashiers' checks/money orders should be made out to "Hoover Municipal Court" and addressed to 2020 Valleydale Road Hoover, AL 35244.  

Traffic Violations

4. Can I pay my Fines and Costs before Court?

Non-court required tickets can be paid at www.hoovertickets.com prior to a court session. Determine your fine and associated court costs . Fines may be paid by mail or in person at the court office, provided a guilty plea is entered and payment is received in full prior to your court appearance date. No partial payments will be accepted. Minor traffic violations (accident involved) are Court Required.

Records Request Form

5. What if I want to plead Not Guilty?

If you entered a plea of not guilty, you will be set for a trial court date. During your trial date, you will speak with the prosecutor. 

6. What form of payment are accepted?

We accept the following forms of payment:

• Cash
• Cashier's Check
• Personal checks are not accepted
• Regions Bank ATM and two Five Point payment kiosks* located in the court lobby for convenience

 

7. What if I need to Continue my court date?

The judge will allow you to request one court date change prior to your court session. Email the court at court@hooveralabama.gov to request a continuance. 

If you have an attorney, your attorney can file a notice of appearance and a motion requesting a continuance on your case. If you have any questions or wish to receive more specific information pertaining to your case, please contact the Hoover Magistrate's Office at 205-444-7526.

8. My court date was changed without my permission? Why?

A case may be continued without the defendant's request for several reasons. For example, the court may have received a request from the prosecutor or a witness. Or the court may have continued the case for administrative reasons, such as the cancellation of a docket. When we change a court date, we send a mailed notice to the address we have for you on record. It is your responsibility to make sure the court has your correct address at all times.

9. What happens if I miss my Court Date? (Warrant Issued)

Missing your court date may result in the issuance of a failure to appear warrant and can carry severe consequences. Contact the court at (205) 444-7526 for more information.

Schedule of Fines

10. Is there a Warrant Recall option?

If you currently have a failure to appear warrant for your arrest, you may be eligible for a warrant recall authorized by Alabama Legislative ACT 2005-188. Under this enactment defendants are able to pay a $100 administrative fee to have their failure to appear arrest warrants recalled. You must contact the court to determine if you are eligible. 

 

Indigent Defense Affidavit

11. What if there is an Outstanding Warrant that is Non-Recallable?

If you have an outstanding warrant, you must turn yourself in on the warrant and post the appropriate bond. If you have any questions concerning a warrant, you may contact the Hoover Municipal Court office at (205) 444-7526.

If you wish to obtain a warrant, you must first file a police report. 

Court Attorneys

12. Will the Court suspend my Driver's License?

Convictions of certain offenses such as DUI, and minor in possession of alcohol, among others, carry a mandatory suspension of the driver's license under Alabama law. Hoover Municipal Court does not suspend driver licenses, the Alabama Department of Public Safety does.
 
 For questions regarding your driver’s license status, suspension, reinstatements, or points assessed against your license, please visit the Alabama Department of Public Safety website.

13. What if I cannot afford an Attorney?

Criminal defendants have an absolute right to be represented by counsel. For defendants who can afford their own counsel, the city is not obligated to provide an attorney. If the defendant is not financially able to employ counsel (indigent), the municipal judge must appoint counsel to represent any defendant who is charged with an offense punishable by a jail sentence.
 
 The judge must determine if a defendant is indigent. In order for the judge to make this determination, the defendant must complete a sworn Affidavit of Indigency. This affidavit contains various questions regarding the defendant’s income, expenses, and financial resources. As a sworn statement, all information on the form must be truthful. It is a felony to falsify a sworn statement. If the judge decides the defendant is indigent, the court will appoint an attorney for the defendant.
 
 For non-indigent defendants, the court cannot recommend attorneys. The state bar website may serve as a useful resource.

 

14. Can a case be Dismissed?

Most tickets are not eligible for dismissal. Specifically, expired tag tickets are not dismissible, even if you can show you have since renewed the tag. Regardless of ownership of the vehicle, if you are issued the ticket the ticket is your responsibility.
 
 Certain tickets may be dismissed if various criteria are met, prior to the court appearance date:
 
 -No License in Possession

 

If you are issued a citation for driving with no license in possession, a judge or magistrate may dismiss your citation if you can show that you had a license, which was valid at the time you received your ticket.
 
 -No Insurance

 If you are issued a citation for driving a vehicle without insurance, the judge may dismiss your citation upon payment of court costs if you present insurance on that vehicle, which was valid at the time of your citation. This proof must show, at a minimum, the vehicle covered, the policy number, the starting date of coverage, and the end date of coverage.
 
 Court staff may contact your insurance company to determine if the insurance was valid. Presentation of false insurance is a crime. If you did not have insurance at the time of your citation, but have since purchased it, the ticket will not be dismissed.  A ticket for no insurance requires your appearance in court if there was an accident involved.
 
 -Child Restraint Violations

 

If you have received a citation for a child restraint violation, state law grants the judge the discretion to dismiss the ticket upon proof that you have purchased an appropriate child restraint. The judge is not obligated to dismiss the ticket, however.
 
 

-Equipment Violations

 Many equipment violations may be dismissible if, within 72 hours (excluding Sundays and legal holidays) of when you receive the ticket, you have the defect repaired and inspected by a City of Hoover police officer. If your repaired vehicle conforms with state law, the officer will sign off on the back of your ticket. You must deliver this ticket to the court offices on or before your court appearance date.
 
 -Window Tint

 If you are issued a citation for improper window tint, you may be eligible to have the citation dismissed if you have the tint removed, drive the vehicle to court on your court date, and make such request to the judge. Before the judge grants such a request he will have a Hoover Police Officer inspect the vehicle to ensure that the vehicle conforms to the state window tint law.

Appeals

15. Is Defensive Driving School an option?

National Safety Council approved 4 hours classes (Level I / Alive at 25) and 8 hours class (Level II) are held at Hoover Municipal Court.
 
 Driving school may be offered to defendants charged with moving violations before entering a plea on your citation. If you plead guilty and pay, it will be too late to take driving school.

 

Any defendant wishing to take driving school must register in person with a cash payment. If your ticket is with Hoover ($125.00) for the 4 hour classes and ($150.00) for the 8 hour class due in full at the time of registration. Upon completion of the class, the defendant’s charge will be dismissed.
 
 If your ticket was issued by an agency other than the City of Hoover, and you have been approved by the court to attend Defensive Driving School, you must register for class in person and you must pay for the defensive driving class at the time of registration. The costs for referral cases are ($25.00) for the Level I 4 hour class and Alive at 25, and ($50.00) for the Level II 8 hour class.
 
 If you have a Commercial Driver’s License or a prior conviction of D.U.I. you do not qualify for Defensive Driving School
  
 Defendants are required to reschedule in person, at least 48 hours prior to the class.
  
 If a defendant is charged with Passing a School Bus or Reckless Driving, he or she might be eligible to complete the 8 hour class. A court appearance is required before registration.

16. Can I print a Request for Public Records Form?

Record requests are processed in person or via mail upon payment of records. Print and bring the request form to the magistrate's office for processing. 

• Regular Copies /$5.00                                                                                                                                                                                                                                      
• Certified Copies/$5.00 per certified copy

Request for Records Form

17. I have a Bonding Question.

If you used a bonding company, you entered into a private contract to pay them a fee. That company in turn posted your bond. That fee is usually non-refundable; check with your bonding company for details.

If you posted a cash bond directly to Hoover Municipal Court, once your fines and court costs (if any) have been satisfied, that bond will be returned to you. Checks are mailed out to the last address we have on record, so please make sure we have an updated address. The Court is allowed 30 days to return the bond.

If you post a bond for someone and want to come off the bond, you must obtain a bondsman's process or certified copy of the bond ("CCB") from the Hoover Municipal Court and return that person to jail.

18. How do I get a record expunged?

You can apply for an expungement in the county court of which you received your charged. Below is a link that will give you further information.

https://expungementalabamalawyer.com/new-2021-alabama-expungement-law-2/

19. Is Youthful Offender status an option?

When a defendant commits a crime while under the age of 21, the Alabama Code provides that the judge may, in lieu of trying a defendant as an adult, instead adjudicate the defendant as a youthful offender. Youthful offender adjudications are not criminal convictions, and records regarding youthful offender adjudications are sealed. In some circumstances, the judge is obliged to inform the defendant of his right to apply for youthful offender status. In other circumstances, the burden is on the defendant to request youthful offender status. The decision to grant youthful offender rests solely upon the judge.

20. What is the Appeal Process in Hoover?

A defendant found guilty in municipal court may appeal the decision. The judge will advise a convicted person of the right to appeal and that written notice must be filed with the municipal court within 14 days of the conviction date. A mere oral statement of a desire to appeal is insufficient; the notice must be in writing and an appeal bond must be filed within the 14 day period.
 
 The judge will set the appeal bond amount, which by law cannot exceed two times the total fines and costs or the $1,000 if no fine and court costs are assessed. Once a case is appealed, the case is then transferred to circuit court for the county in which the offense occurred and the entire case is heard anew (de novo).
 
 As Hoover rests in more than one county, the specific circuit court will vary.

 

Alabama law requires that all trials in municipal court be handled by a judge, not a jury. However, if you are found guilty and wish to appeal the decision you may request a jury trial in circuit court.

21. What happens if there is a Municipal Ordinance Violation?

Municipalities such as Hoover have the authority to create their own criminal offenses. 

 

-A municipality can adopt a state offense as a municipal ordinance.

-A municipality can also define its own offenses. For example, the City of Hoover has created a Animal Running At-large Ordinance (§4-20) that does not appear in the state criminal code.

In either circumstances, the city can fully prosecute violations of the municipal code as offenses against the city.

22. My vehicle was towed. How do I get it back?

Hoover Municipal Court neither tows nor impounds vehicles. If your vehicle was towed by the Hoover Police Department, please contact the police department for information on how to retrieve your vehicle.

23. Can I obtain a Restraining Order from Municipal Court?

Municipal Courts do not have the authority to issue restraining orders. Restraining Orders are a civil matter, please contact District Court-Civil Division within the county where the act occurred.

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Municipal Court - Warrants & Bonds

Show All Answers

1. I posted bond for someone and want to come off that bond. What can I do?

You must obtain a bondsman's process or certified copy of the bond ("CCB") from the Hoover Municipal Court and return that person to jail.

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Park Maintenance

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1. How do I report field lights that are not working?

You can submit through My Hoover Connect or by calling 205-444-7552.

2. I noticed a safety issue at one of the parks. Who should I contact?

You can submit on online through My Hoover Connect or call 205-444-7552. True emergency situations should be reported to Police Dispatch at 205-444-7640 when the administrative office is closed.

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Parks & Recreation

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1. If I work and/or own a business in Hoover, do I qualify for membership to the Recreation Center?

You must reside in Hoover and provide current proof of residency (Name and Address on Bank Check, Lease Agreement, Driver's License or Current Utility Bill).

2. Can I make monthly payments or charge my membership fees to the Recreation Center?

Annual or monthly membership is available to be paid via cash, check, credit card or monthly bank draft at time of application.

3. Where is the nearest dog park?

Loch Haven Dog Park is located at 3469 Loch Haven Drive. See Find A Park on the Parks and Recreation Homepage for directions.

4. Where is the nearest walking trail?

See Find A Park on the Parks and Recreation Homepage for a walking trail near you. Community & Neighborhood Parks

5. How do I rent a facility?

For questions, contact Brittany Callaway at 205.444.7792 or brittany.callaway@hooveralabama.gov

Rent a Facility

6. Where do I sign up for youth sports?

Sign up for youth sports in

WebTrac

7. Where do I sign up for adult sports?

Sign up for adult sports in

WebTrac

8. Where do I get scores for local sports?

Access scores for local sports. Quick Scores

9. What are the hours or operation for the Hoover Recreation Center?

5:00 am - 9:30 pm Monday - Thursday 

5:00 am - 6:00 pm Friday 

8:00 am - 6:00 pm Saturday 

1:00 pm - 6:00 pm Sunday

10. Is the pool open at the Hoover Recreation Center?

To find out if the pool is open at the Hoover Recreation Center, call 205-739-SWIM (205-739-7946).

11. Is Spain Park Sports Complex open?

To find out if Spain Park Sports Complex is open, call 205-739-RAIN (205-739-7256).

12. Is Shades Mountain Park open?

To find out if Shades Mountain Park is open, call 205-822-4606.

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Parks & Recreation - Gym

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1. What is the age limit for the gym?

Children age 11 and older can use the gym and children age 10 and younger are required to have adult supervision.

2. When is the best time to play basketball?

The best time to play is Monday night from 6:30 p.m. to 9:30 p.m. and Wednesday night from 5 p.m. to 9:30 p.m.

3. Is there a Senior Citizen basketball program?

There is a group of seniors that meet to play basketball on Tuesday, from 7:30 p.m. to 9:30 p.m.

4. When is a good time to bring younger children to the gym?

Thursday nights and mid-afternoons on Monday through Friday. The weekends are also a good time to bring younger children.

5. Is there a specific night to play volleyball?

Thursday night is our free play volleyball night.

6. What athletic programs are offered?

The following programs are offered:

• Co-ed softball
• Men's baseball
• Men's flag football
• Men's softball
• Women's baseball
• Start Smart baseball
• Start Smart golf
• Start Smart soccer
• Youth baseball

For more information contact Randall Griffin at 205-444-7755 or Brent Solberg at 205-444-7754.

7. Do I need to bring my membership card with me to the gym?

Yes, it is very important to always have your card with you.

8. How do I sign up to play cross court basketball on Monday and/or Wednesday?

There is a sign-in sheet and you will be assigned to a team after you sign in.

9. Is there an age limit for the sign-up of basketball games?

Yes, the age limited is 15 years old.

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Parks & Recreation - Nursery

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1. What is the age limit in the nursery?

The age limit is 6 years old, any child older than 6 will not be allowed to stay in the nursery.

2. Can my child bring a toy with them?

Children can bring toys, but they will be responsible if it is lost or broken. Nursery attendants will not be held liable for broken / lost toys.

3. How important is it that I sign my child in?

It is very important that you sign your child(ren) in while they are in the nursery. In case of an accident or emergency we will need to be able to locate you ASAP.

4. While my child is in the nursery can I go outside to walk around the track or lake house?

If your child is signed into the nursery, parents are required to stay in the building. This is for safety reasons and in case of an emergency.

5. If I am working with my child on potty training, what do you recommend they wear in the nursery?

If your child is in the beginning stages of potty training, please put your child in pull-ups. We will ask your child frequently if they need to go to the bathroom, if you request, but we will come get you if he / she has an accident in anything other than a diaper / pull-up.

6. What do I need to bring for my child while they are in the nursery?

You will need to bring a sufficient number of diapers and wipes for infants / toddlers, a spill proof cup with water only, and/or bottle for feeding, if needed. Please do not bring food.

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Parks & Recreation - Pool

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1. What do I need to bring with me to water aerobics?

Please bring a towel and a bathing suit, all other materials are provided.

2. What is the temperature of the pool?

The pool is set between 84 and 86 degrees Fahrenheit.

3. How old do you have to be to swim by yourself?

You must be 15 years old to swim by yourself. Children under 15 years of age must have a parent or guardian (18 or older) on the pool deck at all times. Any children under the age of 15, without appropriate supervision on the pool deck, will be asked to sit out until a parent or guardian is present.

4. When can I swim laps?

At least one lap lane is available at all times. Please refer to the Pool Schedule for more detailed lap swimming times.

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Parks & Recreation - Swim Lessons

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1. What level should my child be in?

Please contact the Aquatics Manager at 205-444-7775 to discuss this topic further.

2. What is the student - teacher ratio?

Our preschool aquatics classes are typically 5:1 and our learn-to-swim levels 1 - 3 are 6:1.

3. What happens if I miss a lesson? Can I make it up?

We will not make up any lessons you miss. If the Hoover Recreation Center cancels lessons due to unforeseen circumstances (i.e. weather, pool contamination, etc.), we will make up the class the following Friday at its regular time.

4. How do I register?

To register for swim lessons, you must be a Hoover Resident with a current membership to the Recreation Center. Your child must have at least a $25 program pass to the Recreation Center to be eligible for swim lessons. You may register at the front desk of the Recreation Center or you may register online at webtrac.ci.hoover.al.us
To register online you will need your username and password. For first time users, your username is your household ID number (located on all Hoover Recreation Center receipts in the top right corner) and your password is your zip code. If you are unsure about your username you may call the front desk at 205-444-7703.

5. What should I bring for lessons?

Your child will need to wear an approved bathing suit, towel and goggles if necessary.

6. Can my child practice before or after his/her lesson?

Your child may only practice after lessons if he/she has a full membership to the Recreation Center and there are open swim lanes available. Access to the pool is limited to your child's swim lesson time if your child has a Program Pass.

7. Do I need to get in the water with my child?

Parent/Child Aquatics is the only swim lesson class that requires a parent in the water during the lesson.

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Parks & Recreation - Youth Basketball

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1. When are practices scheduled?

• Each team practices one day per week, for an hour and half. 
• Your practice day and time will be determined by the Coach of the team you are assigned to.
• If you cannot practice a certain day of the week, be sure to include that when you are registering

2. When are games scheduled?

• Mondays
  • Girls' 3rd/4th and 5th/6th Grade
  • Boys' 7th and 8th Grade
• Tuesdays
  • Boys' 3rd and 5th Grade
• Wednesdays
  • Boys' 9th-12h Grade
• Thursdays
  • Boys' 2nd, 4th, and 6th Grade
• Saturdays
  • Girls' Kindergarten-2nd Grade
  • Boys' Kindergarten and 1st Grade

3. Where are practices and games held?

Practices and games are held in various Hoover City Schools Gyms and at Hoover Park & Recreation Department Gyms. Your coach will have more information as to specific times and days after teams are assigned.

4. Girls' Kindergarten-2nd Grade FAQs

TBA

5. Girls' 3rd/4th and 5th/6th Grade FAQs

TBA

6. Boys' Kindergarten and 1st Grade FAQs

TBA

7. Boys' 2nd, 4th, and 6th Grade FAQS

TBA

8. Boys' 3rd and 5th Grade FAQs

TBA

9. Boys' 7th and 8th Grade FAQs

TBA

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Parks and Recreation- Youth Flag Football

Show All Answers

1. How do I register?

You can register your child online at https://hoover.recdesk.com/Community/Home. 

2. I'm having trouble with registration, who can I contact?

You can contact Leslie Haley at leslie.haley@hooveralabama.gov for help with registration. 

3. I'm interested in coaching, who can I contact?

You can contact Brent Solberg at brent.solberg@hooveralabama.gov. 

4. Kindergarten and 1st Grade FAQs

Kindergarten and 1st Grade FAQs

5. 2nd, 4th, and 6th Grade FAQs

2nd, 4th, and 6th Grade FAQs

6. 3rd and 5th Grade FAQs

3rd and 5th Grade FAQs

7. 7th and 8th Grade FAQs

7th and 8th Grade FAQs

8. When will I find out what team I am on?

Your coach will contact you after the player's draft is held. You will typically hear from a coach 1-2 weeks after evaluations. 

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Public Works

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1. Who do I contact to have limbs, brush, large bulky items collected?

To be added to the list for a special collection contact the City of Hoover (205-739-7311) or submit through My Hoover Connect.  You may also email us at myhooverconnect@hooveralabama.gov and we will enter your request for you. Crews on the garbage trucks can sometimes gather small piles of limbs but in most cases it is best to inform us. Only debris generated by the homeowner will be collected. It is the responsibility of hired landscapers, tree services, roofers, remodeling companies, etc. to remove any materials/debris generated by their crews. You may call 205-739-7311 if you are unsure of what Department to contact and we will forward you to the appropriate party to handle your request. 

2. How do I establish garbage service for my new home?

If your home is new construction, contact a Public Works representative at 205-444-7543 or 205-739-7311. They will enter a request for our vendor to deliver a trash and recycle bin to your home. They will also inform you of the days of collection and answer any questions you may have. If you have moved into an existing home, service has already been established at your address. You only need to call if you do not know the days of service or if the bins are damaged or missing and you need garbage carts. 

3. Why was my trash or recycle bin not emptied?

There usually are four reasons your bin was not emptied: 1. Not out on time (7:00 AM) 2. Trash bin too heavy to lift (over 50lbs) 3. Too far from street (no more than 3' from asphalt) 4. Hidden from sight (shrubs, car, mailbox) needs to be seen coming from either end of street.  

4. Who do I contact to have a broken or missing garbage or recycle bin replaced?

You can submit your request through My Hoover Connect or by calling a My Hoover Connect Representative at (205-739-7311) where they will enter the request for you. You may email us at myhooverconnect@hooveralabama.gov with a request as well. Carts are owned by the garbage company and they are responsible for repairs and for replacing any damaged carts. 

5. Will the garbage company pick up paint, paint cans, motor oil, pesticides and other hazardous waste?

No, they do not pick up hazardous waste materials. However, the city does host an annual Household Hazardous Waste Day twice a year, in April and September. During this event, Hoover residents are allowed to bring items for disposal that normally are not accepted in their regular trash. Items such as paint, oil, old gas, many types of batteries, pesticides, etc. The dates of this event will be posted on the website as soon as it is finalized.

Note: If you will bring paint to a solid and the can is completely dry, it can be placed with your regular trash. It must be completely dry with the lid off. You can speed up the drying process by adding cat litter, sand or sawdust.

6. Will my live Christmas tree be picked up the curb?

Yes. You may place it at the curb on your normal scheduled collection day.

7. How do I report a pot hole or other road maintenance problems?

You may call our Public Works Department at (205-444-7543) or submit your request using My Hoover Connect. If the pothole is on a City of Hoover street, our Public Works Department will be able to repair it. However, if it is a county or state maintained street/highway, you will need to contact the appropriate entity.

8. There is a problem with a clogged stormwater drain near my home. Who should I contact?

You may call our Public Works Department at (205-444-7543) or submit your request using My Hoover Connect.

9. How do I prepare my yard waste for collection?

Tree trimmings, branches, shrub clippings, etc., must be no longer than six (6) feet. Place items directly on the curb. Do not place near fire hydrants, utility wires or utility boxes, mail boxes, vehicles or any place a boom truck would have difficulty maneuvering. Do not mix other household items in with the brush pile. If the homeowner hires a professional landscaper or tree service, it is the responsibility of the homeowner to have the company employed haul off all debris generated.

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Purchasing & Bids

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1. How can I get information about City of Hoover Bids and RFP's ?

The City of Hoover posts all formal bids and Requests for Proposal (RFP's) on the city website at the link provided below. Link to Bid and RFP Postings.

2. How do I receive Invitations to Bid and Requests For Proposals?

Prospective bidders and vendors should register to receive notifications about future Bid Postings and Requests for Proposals. Registration is quick and simple and can be done on the city's "Notify Me" webpage. Follow the "Notify Me" link on this page to register. Link to Notify Me webpage.

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Revenue

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1. When do I need to get a City of Hoover business license?

All persons, firms, corporations, or businesses located inside the City of Hoover, or outside the city but conducting a trade, business, commerce, occupation, profession, exhibition, vocation, or performing services in the city are required to purchase a business license prior to beginning operations.

2. What kind of licenses are there and how much would a license cost?

Please see the License Schedule for license classifications and annual costs. In addition to the cost of the license there is a $5.00 issuance fee per license.

3. What are the deadlines or due dates for license renewals and taxes?

Click here for a table showing due dates, penalties, and interest for late payment for City of Hoover Business License renewals and business taxes.

4. I have tax I collected on a sale or rental transaction in Hoover but do not have a tax or license account? How do I pay the tax?

If you are located outside Hoover but need to remit Hoover business taxes but do not have a business license or tax account with the City of Hoover, complete an Activation Of Jurisdiction Account Number, Information Form.If you have not created a profile with us, you will be prompted to do so before you can complete this online form. After City of Hoover Revenue Department staff review, you will be issued a Jurisdiction Account number, enabling you to pay electronically at the Alabama Department of Revenue's website.

Be advised Hoover Liquor Tax and Residential Lease Taxes are not payable through the Alabama Department of Revenue website.

5. What is the Jurisdiction Account (JDA) number referred on the Alabama Dept. of Revenue's website in regards to paying sales and other local taxes online? If I don't have a JDA, how do I get one?

If you have a current business license the JDA is the same as your Business License Control Number, located in the uppermost left corner of the business license. Look for that number in the very top left corner. This number will be five digits or less.

If you are located outside Hoover and need to remit Hoover business taxes but do not have a business license or tax account with the City of Hoover, complete and submit the online Activation Of Jurisdiction Account Number, Information Form.>.If you have not created a profile with us, you will be prompted to do so before you can complete this online form. After City of Hoover Revenue Department staff review, you will be issued a Jurisdiction Account number, enabling you to pay electronically at the Alabama Department of Revenue's website.

6. What are the procedures for obtaining a liquor license?

• All alcohol license applications must first be made to the State of Alabama, call 205-942-7955 for more information.
• Bring a copy of the state application to the Hoover City Clerk's Office (205-444-7517) to make application for new ABC License or transfer. Please note that a new ABC License for a new location is a two-month process and must be approved by the City Planning and Zoning Commission and the Hoover City Council.For a transfer, the licensee must bring a copy of the state application to the City Clerk for City Council approval after a completed background and driving record check.

7. Where can I find a Sales Tax Report?

Please find the Sales Tax Reports on the Business License page under the Tax & Licensing forms tab.

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Roadway Services

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1. How do I report a street light that is not working?

The City of Hoover does not maintain street lights on residential streets. To report problems with street lights on residential streets, please obtain the light pole number and then contact your Homeowners Association and/or Alabama Power Company at 1-800-245-2244. The City of Hoover maintains street lights on select major roadways including: I-65, I-459, Hwy 31, Hwy 150, Lorna Road and Municipal Drive. To report problems with street lights on these roadways, please contact Engineering at 205-444-7529 or through My Hoover Connect.

2. Who do I call to have a new sign installed in my neighborhood or perform maintenance on an existing sign?

To request a new sign, you may submit through My Hoover Connect or contact our engineering department at 205-444-7529. Existing signs are maintained by the Engineering Department and your request can be sent through My Hoover Connect or by calling 205-444-7529. Neighborhood Watch signs can be requested by contacting the Police Department at 205-444-7700.

3. Who do I call to report potholes or other road maintenance issues?

You may submit your request using My Hoover Connect or you may call 205-444-7543. If the pothole is on a City of Hoover street, our Public Works Department will be able to repair it. However, if it is a county or state maintained street/highway, you will need to contact their street maintenance department.

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Senior Center

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1. How do I join the Hoover Senior Center?

To join the Hoover Senior Center, you will need to join in person at the Hoover Senior Center on 400 Municipal Drive Hoover, AL 35216.  Membership is available to those 55 and up. We accept registration between 8:00 AM - 2:30 PM Monday through Friday.  You would need to be prepared to show your identification, proof of residency and pay your membership fee (cash or check only).  

2. Do I have to be a resident of Hoover to become a member of the Hoover Senior Center?

No, non-residents may purchase non-resident membership for an annual fee of $25 that allows you to participate in the programs and activities offered at this facility only. The Hoover Recreation Center is not included with this membership.

3. Where can I find your monthly activities calendar?

Our monthly activities calendar can be found in our monthly newsletter, which can be downloaded here: http://hooveralabama.gov/DocumentCenter/View/6388/Hoover-Senior-Center-newsletter  If you would like to be added to our monthly newsletter email list send an email to: hooverseniorcenter@hooveralabama.gov with "newsletter" in the subject line.

4. Do you provide transportation services to your facility?

Yes, we do. Transportation to the facility is provided through a grant program funded by Jefferson County. To be eligible you must live in the Jefferson County portion of Hoover or the Hoover Senior Center must be the closest facility to your residence. A form must be filled out and approved through the Office of Senior Citizens Services of Jefferson County. This process may take 4 to 6 weeks or longer. You will be at the center for approximately 4 hours each day you choose to attend.

5. Do you serve meals at your facility and if so, who is eligible?

Yes, daily meals are provided through a grant program funded by Jefferson County. To be eligible for the meal program you must be at least 60 years of age and a resident of Jefferson County. Donations for meals are accepted. There are a limited number of meals available each day. A form must be filled out in order to participate in the program.

6. How do I enroll in classes?

Many of our classes operate on a first come first serve basis and you would not need to enroll and would only require you to check in at the Welcome Desk upon entry to the Center. 

For classes and events that do require your enrollment, they will be identified as such in the description portion of our newsletter or flyer. To actually pre-register, you may do so via in person, via phone call and/ or email if no registration fee is required. For programs requesting additional fees, our staff and/or volunteers at our Welcome Desk will either accept payment or give you specifics.  Correct change if paying in cash is always appreciated.       

7. How do I get evaluated to be able to participate in classes?

To get evaluated to participate in the advanced active classes, you would need to arrive early to class, introduce yourself to the instructor and explain your current level of fitness. (If needed, you may want to  your doctor to give you fitness restrictions so that you could self-monitor doing only what your doctor releases you to do.)  

8. Do you have any volunteer opportunities?

Yes, for a listing of opportunities click here.

9. If I am a member, am I allowed to bring a guest(s) with me to the facility or any of the functions?

Yes, you are allowed one free guest pass each year with your membership to participate in activities at the facility. The guest must be at least 55 years of age and must fill out a guest pass at the welcome desk. There are exceptions when it comes to certain functions. Please call 205-739-6700 for further information.

10. Are you open on weekends?

No, our hours of operation are Monday through Friday from 8:00 AM-4:00 PM except on Holidays. Please see a listing of the Holidays on the main page.

11. Is the facility available to rent?

No, we do not rent our facility for outside functions, However, there are other facilities available through the Parks and Recreation Department. For a list of facilities, click here.

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Stormwater Sewer

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1. There is a problem with a clogged stormwater drain near my home. Who should I contact?

You can submit this information through My Hoover Connect or by calling 205-444-7543.

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Street Light and Traffic Signal Maintenance

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1. Who do I contact to report a street light out in my neighborhood?

On residential streets, please obtain the pole number and contact Alabama Power Company at 1-800-245-2244. However, some Homeowners Associations maintain their own street lights. You may check with them as well. The City of Hoover maintains street lights on major roadways such as; I-65 at I-459 Interchange, I-459 at US Hwy 31 Interchange, I-65 at Valleydale Road Interchange, US Hwy 31, AL Hwy 150, Lorna Road, Learning Lane, Galleria Boulevard, Jim Wilson Jr Parkway and Municipal Dr. Contact Engineering at 205-444-7896, Chris Reeves or through My Hoover Connect to report problems with street lights on these roadways.

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Urban Forestry

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1. As a Hoover resident and/or business owner, who can I call with questions about the trees on my property?

The City of Hoover employs two ISA Certified Arborists that can help. Please call or email Colin Conner at (205) 739-7141, (205) 288-6068 or colin.conner@hooveralabama.gov to schedule an appointment for free consulting services.

2. Is it really bad to 'top' trees?

There is a common misconception that topping a tree will "revive" it. This is simply not true and no one should be convinced to the contrary by anyone still trying to sell the so called "service" of topping. Without question, topping any species of tree (especially large, mature shade trees) is a harmful practice that leads to structural defects and functional stress. Structural defects can result in limb and branch failures that, on their own, can injure people and damage property. Severe enough limb and branch failures can lead to decay in trees which worsens the tree's overall condition over time. Functional stress can leave trees more susceptible to outside pathogens which can and often does lead to decline and/or mortality. There are no known benefits to "topping" trees but there are numerous, negative and often dangerous side-effects.  Here's what the ISA has to say:

ISA - Why Topping Hurts Trees

3. Who should I hire to plant, maintain, and/or remove trees at my home or business?

Always hire an ISA Certified Arborist. Hire an Arborist

4. What's the big deal about trees?

Trees are Hoover's most valuable natural resource. The benefits of trees are abundant and in some cases irreplaceable. Protecting and preserving healthy, intact stands of existing trees produces optimal, tree-based benefits.  Here's what the ISA has to say:

• ISA Article About the Benefits of Trees

5. My neighbors topped their Crapemyrtles. Should I top mine?

Topping is a destructive practice with any species of tree. Crapemyrtle can tolerate annual topping but there are zero benefits associated with the practice. Size reduction can be achieved but to the detriment of flower production, winter form and other aesthetics.  In addition, plants are left to cope with substantial injury and decay recovery. Crapemyrtle is a diverse species, with varieties and cultivars that grow naturally into numerous sizes, shapes and colors. If your planting area dictates a small crapemyrtle, you can plant a crapemyrtle that stays small. If you have a large space to fill then there's a large crapemyrtle out there that fits the bill. Crapemyrtles properly planted in full sun, maintained as they should be and allowed to grow to their natural size tend to be some of the most beautiful ornamental trees in the landscape. They are a "total package" tree, possessing an assortment of aesthetic and durability qualities. It's unfortunate that many people still miss out on all the wonderful characteristics this species has to offer when it's allowed to just be itself!

6. I noticed Hoover is a Tree City USA, Tree City. What does this mean?

Yes, Hoover is in its 20th consecutive year as a Tree City USA and we are extremely proud to have maintained this designation. Search 'Tree City USA' or visit the Arbor Day Foundation's website to find more details on the Tree City USA program. 

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Water & Sanitary Sewer

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1. What should I do if I experience or witness a sanitary sewer back-up or problem?

The city owns, operates and maintains the sanitary sewer system in the residential and business areas of Inverness, Riverchase and Southlake. If you experience a sewer backup or witness a sanitary sewer overflow you can report a sewer problem to the city by contacting our non-emergency dispatch office at (205) 822-5300.  The non-emergency contact office is available 24 hours for emergency and after hours services.  You can also download the MyHooverConnect app.  It is available on Apple/Android devices to report any sewer problems to the city.  Many homeowners / business owners are not aware that they are responsible for the sanitary sewer service line from their home or business to the main sewer. Any cleaning or repairs that need to be done to the service line are their responsibility. The city will provide assistance to you and/or your plumber to verify that the main sewer line is not obstructed. Should it be determined that main sewer line is obstructed, the city will take the necessary actions to alleviate the problem.

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Zoning and Subdivision

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1. How do I apply for an ABC License for a business in Hoover?

Alcohol License Checklist 

1. Contact the Office of the City Clerk at 205-444-7500.  The Office of the City Clerk will provide the applicant with a City of Hoover Criminal Release Form and direct the applicant to the ABC Enforcement Division Office. 

2. Contact the ABC Enforcement Division Office at 205-942-7955 or 205-699-6448.

3. The ABC Enforcement Division Office will set up an appointment.  Please contact the ABC Enforcement Division Office for items they will need to process the application.

4. Following the appointment with the ABC Enforcement Division Office, the applicant will provide the Office of the City Clerk with a copy of the application from the ABC Enforcement Division Office and the original Criminal History Release Form(s).  All executives will need to fill out a City of Hoover Criminal History Release Form.

5. The Office of the City Clerk will process the request through the Police Department to investigate.

6. The Office of the City Clerk will present the request to the City Council upon completion of the above steps.

7. The Office of the City Clerk will provide the ABC Enforcement Division Office the decision of the Council.

8. Contact the ABC Enforcement Division Office.

9. Contact the City of Hoover Revenue Department at 205-444-7516.

2. How do I apply for rezoning, conditional use, preliminary and final map approval?

Contact the Zoning Assistant at 205-444-7517. Applications are also available on the website.